Privacy Policy

1. Introduction

This Privacy Policy explains how iCosmo ("we", "our", or "us") — operated by ICOSMO SP. Z O.O. — collects, uses, and protects your personal data when you use our B2B wholesale marketplace at icosmo.pl.

We are committed to protecting your privacy and handling your data in compliance with the General Data Protection Regulation (GDPR) and applicable Polish data protection laws.

2. Data Controller

ICOSMO SP. Z O.O.

Szeligowska 18, 01-320 Warsaw, Poland

NIP: 5214073536 | KRS: 0001111116 | REGON: 528909368

Email: sales@b2b-icosmo.pl

3. What Data We Collect

We collect the following categories of personal data:

• Account Information — Company name, contact person, email address, phone number, and business registration details (NIP/VAT ID) when you register.
• Order Information — Order history, preferred suppliers, shipping addresses, and payment details.
• Usage Data — IP address, browser type, pages visited, and time spent on our platform (collected via cookies and analytics tools).
• Communication Data — Messages sent through our platform, email correspondence, and customer support inquiries.

4. How We Use Your Data

We process your personal data for the following purposes:

• To provide and maintain our B2B marketplace services
• To process orders and facilitate transactions between buyers and suppliers
• To communicate with you about orders, account updates, and service announcements
• To improve our platform through analytics and usage monitoring
• To send relevant marketing communications (with your consent)
• To comply with legal obligations and enforce our Terms of Use

5. Legal Basis for Processing

We process your data based on:

• Contractual necessity — to fulfill our obligations when you use our services
• Legitimate interest — to improve and protect our platform
• Consent — for marketing communications and non-essential cookies
• Legal obligation — to comply with applicable laws and regulations

6. Data Sharing

We share your data with:

• Suppliers — To fulfill your orders, we share necessary order and shipping information with the relevant suppliers.
• Service Providers — Third-party vendors who help us operate our platform (hosting, analytics, payment processing).
• Legal Authorities — When required by law or to protect our legal rights.

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. After account closure, we retain data as required by applicable laws (typically 5-10 years for tax and accounting purposes).

8. Your Rights

Under GDPR, you have the following rights:

• Access — Request a copy of your personal data we hold
• Rectification — Correct inaccurate or incomplete data
• Erasure — Request deletion of your data (subject to legal retention requirements)
• Restriction — Limit how we process your data
• Portability — Receive your data in a structured, machine-readable format
• Objection — Object to processing based on legitimate interest or direct marketing

To exercise your rights, contact us at sales@b2b-icosmo.pl. We respond within 30 days.

9. Cookies

We use cookies and similar technologies to enhance your browsing experience. For detailed information, see our Cookie Policy. You can manage your preferences at any time via Cookie Settings.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a notice on our platform. The latest version is always available on this page.

11. Contact

For privacy-related inquiries, contact our Data Protection Officer:

Email: sales@b2b-icosmo.pl

Address: Szeligowska 18, 01-320 Warsaw, Poland